India's national consumer court fines Germany's Lufthansa Airlines

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India's national consumer court has ordered Germany's Lufthansa Airlines to pay a compensation of 100,000 Indian rupees (2,000 U.S. dollars) to an Indian passenger for not allowing him to board an Indian capital-bound flight from America via Frankfurt.

The National Consumer Disputes Redressal Commission has asked Lufthansa Airlines to pay the compensation to Sunil Kothari for denying him a boarding pass at U.S. Tusan airport, even though he had a valid ticket to the Indian capital, on the ground that he did not have a transit visa for Germany.

In fact, Lufthansa Airlines had approached the national consumer court seeking a review of the order of the Rajasthan State Consumer Commission in western India, asking the German airlines to pay damages and an amount equivalent to the air fare to the flier.

"Decision of the state commission in the impugned order is based on correct appreciation of evidence on record. No interference is called for. Consequently, the revision petition is dismissed," the national consumer court said in its order.

However, Lufthansa Airlines insists that the incident happened because of a miscommunication between immigration officials in the United States and its partner airline, United Airlines, which had actually denied boarding to Kothari.

Source:  chinadaily

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