Is your credit card safe in the sky?
JEAN Shanley bought a Bloody Mary on board her
SouthWest Airlines flight from Louisville to Los Vegas. It cost her $5.
The flight, like many operated through America, was a
“cashless environment” where travellers can only buy items on board using their
credit cards. So Ms Shanley gave the flight attendant her American Express
card.
When she returned home, Ms Shanley found $1300 in fraudulent
charges on the card. And she’s blaming SouthWest airlines.
Ms Shanley claims the flight attendant took the card for
more than 15 minutes and timing of the charges was directly after her flight.
"I think it's strange that the charges showed up two
days after that flight, and I have never had a problem before," she told
the Tribune.
SouthWest claims it isn’t responsible. "Cardholders
tend to focus on the last known legitimate charge as being the point of
compromise," airline spokeswoman Linda Rutherford said.
"However, our security folks advise us that it could
be any number of merchants where the card was used prior to the Southwest
flight."
She said Southwest has "no reason" to suspect
the crew on Ms Shanley's flight but agreed to forward her complaint to
management "for their review."
The issue does raise the question of how safe your credit
card is on a flight. As more flights move to cashless environments – should you
hand over your plastic?
Digital privacy expert John Sileo says travellers should
be concerned.
An accomplished carder can clone a credit card right in
front of you without your knowing it," he said. "They make it look
like they're sliding the card into the check folio but they're actually swiping
the card."
So how can travellers protect themselves?
Identity-theft expert Rob Douglas says that using cash
whenever possible is the only way to be safe until credit card companies
upgrade their security.
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