The best and worst airlines for delivering bags to the carousel

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Gatwick Airport has rated the best and worst airlines when it comes to delivering luggage on time - and the results might surprise you

There’s nothing worse than landing in Britain after a week in the sun – cold, miserable, and with nothing but a week in the office to look forward to – and being forced to wait an aeon for your luggage to arrive.

But one UK airport is now naming and shaming those airlines and handling agents that are most regularly tardy with their customers’ bags.

Gatwick’s monthly reports list the airlines that most frequently use the airport – and how often they deliver every bag on a flight within 35 minutes of landing when using a “small” aircraft, and within 50 minutes of landing a “large” plane.

The most recent report – for October 2014 – lists Flybe (whose handling agent is Menzies) as the top airline for “small aircraft”, with 100 per cent of bags on 84 flights returned to the terminal within the allotted time.

Other strong performing carriers included Aurigny – with 99 per cent from 176 flights, and Aer Lingus – with 98 per cent from 283 flights, both of whom also use Menzies. Ryanair, a client of Swissport, scored highly too, with 98 per cent of bags on 231 flights delivered within 35 minutes.
At the other end of the scale were Royal Air Maroc, TAP Air Portugal, Air Southwest and Thomas Cook, with scores of 56, 57, 62 and 64 per cent, respectively. Each uses the same handling agent – Aviator. Thomson Airways – which uses Swissport – also struggled, with 66 per cent from 199 flights.

For airlines operating “large” aircraft, Icelandair and Garuda Indonesia (both Swissport) scored highest, with both achieving a score of 100 per cent of bags, from 28 and 22 flights, respectively. Monarch (Swissport; 96 per cent from 360 flights), Emirates (Aviator; 96 per cent from 93 flights) and Vietnam Airlines (Swissport; 95 per cent from 20 flights) also fared well.
Airlines deemed to have met Gatwick’s standards are those that score 95 per cent of above. By that measurement, the following airlines

 PASSED in October 2014:
Aer Lingus - 98.2 per cent
Ryanair - 98.3 per cent
Aurigny - 98.7 per cent
Flybe - 100 per cent
AirBaltic - 97.2 per cent
Monarch (large aircraft) - 96.1 per cent
Emirates - 95.7 per cent
Icelandair - 100 per cent
Vietnam Airlines - 95 per cent
Garuda Indonesia - 100 per cent
Aegean Airlines - 100 per cent (from 4 flights)
Titan Airways - 100 per cent (from 4 flights)
Onur Air - 100 per cent (from 1 flight)
Swiftair - 100 per cent (from 1 flight)
United Airlines - 100 per cent (from 1 flight)




And the following FAILED:
EasyJet - 84.6 per cent
British Airways - 92 per cent small aircraft/93.8 per cent large
Norwegian - 80.8 per cent
Thomson Airways - 65.8 per cent
TAP Air Portugal - 57.4 per cent
Vueling - 94.9 per cent
Turkish Airlines - 72.4 per cent
Air Europa Lineas Aereas - 80.7 per cent
Monarch (small aircraft) - 70.7 per cent
Royal Air Maroc - 56.3 per cent
Air Malta - 80.7 per cent
Ukraine International Airlines - 64.5 per cent
Air Southwest - 61.5 per cent
Thomas Cook - 64 per cent
Wow Air - 87 per cent
Germania - 77.2 per cent
Virgin Atlantic - 87.6 per cent
Air Transat - 86 per cent
Air Nigeria - 90 per cent
Niki - 0 per cent (from 1 flight)

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