American Airlines delayed 2,300 flights at DFW Airport this summer because of catering
American Airlines
had a rough summer clashing with union mechanics and coping with the grounding
of the 737 Max, both of which led to hundreds of cancellations and thousands of
delays.
But it turns out a major
problem, at least at DFW International Airport, was getting food and beverages
out of the kitchen and onto planes.
Some 2,300 American
Airlines flights were delayed between Memorial Day and Labor Day at DFW Airport
because of delays with its catering operation, the airline confirmed Tuesday.
The large number of
catering delays came up in a DFW Airport board meeting Tuesday as plans were
discussed for a new $100 million flight kitchen on the property.
“There will be a similar challenge next summer,” said Jeff Benvegnu,
the airport’s vice president of real estate
American Airlines
contracts with LSG Sky Chefs for catering operations, which includes hot meals
for customers along with loading sodas, water, and snacks onto carts. LSG Sky Chefs,
which also works with carriers such as Delta and United, deferred questions
about the delays to American Airlines.
LSG Sky Chefs union
employees have been targeting American Airlines in recent months over low pay,
saying the airline’s contracts make it difficult for them to get livable wages
and affordable medical benefits.
American is asking
the airport for permission to lease 21 acres to build
a new kitchen facility that, among other things,
would be bigger and have better temperature control for food preparation.
American would build the flight kitchen on airport property and lease it back
to its catering contractor.
The existing facility,
built-in 1982, isn’t equipped to handle the increased number of flights
American now operates out of DFW.
American peaked at 900 flights a day this summer, including flights
from regional partners such as Envoy and SkyWest. The current flight kitchen
only handles work for American but is still over capacity with about 100 new
flights a day being added in 2019.
American
Airlines struggled with industry-leading rates of cancellations and delays this
summer, and leaders have vowed to improve operations. It blamed more than
11,000 delays and cancellations nationwide on an alleged work slowdown by union
mechanics. It also canceled over 100
flights a day because it was without its Boeing 737 Max aircraft.
American
is DFW Airport’s largest operator, accounting for about 70% of all passenger
and flight traffic.
American
didn’t say whether the delays cited in the flight kitchen proposal fit the U.S.
Department of Transportation definition of delays, which is 15 minutes or
longer, or were shorter delays that could push back a flight by just a few
minutes.
American
Airlines had 30,262 departure delays at DFW Airport between January and September
of this year, its highest rate since 2013.
By Kyle Arnold
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